Terms and Conditions

These service terms explain the main rules that apply when you access, browse, register, deposit, play, or use any feature on Kitty Cat Casino (the “platform”), including games, promotions, your player account, and related support services.

By creating an account, accessing the platform, or using any part of our services, you agree to follow these site terms, our platform rules, and any additional rules that apply to specific games or promotions. This page is designed to set clear expectations, outline key responsibilities on both sides, and help you understand how the service works at a general level.

If you do not agree with these conditions of use, please do not create an account or use the platform.

Eligibility: Who Can Use the Platform

Kitty Cat Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age where you are located (whichever is higher)
• Have legal capacity to enter into an agreement under the laws that apply to you
• Ensure that online gambling is lawful in your location and that you are allowed to access our services

Access may be restricted or unavailable in certain countries or regions. We may also apply location-based limits to games, payment methods, promotions, or other features depending on legal, regulatory, or operational requirements.

Creating Your Account: Clear Details, One Identity

When you register, you agree to provide accurate, complete, and current information, including details needed to set up and manage your player account.

Key account rules:

• Your account must be registered in your own name
• You should keep your contact information up to date
• You may only create and use the number of accounts permitted by the operator (normally one account per person, household, IP address, device, payment method, or similar identifiers, where reasonably applied to protect against misuse)
• We may refuse, close, or merge accounts that appear to be duplicates or created to gain an unfair advantage

We may request additional information at registration or later to confirm your details or protect account security.

Verification Checks (KYC): Why We Ask and What You May Need to Provide

To protect players, prevent fraud, and meet compliance requirements, Kitty Cat Casino may request verification at any time. This can include checks for identity, age, address, and payment method ownership.

You may be asked to provide documents or information such as:

• Proof of identity (for example, a government-issued ID)
• Proof of address (for example, a recent utility bill or bank document)
• Proof of payment method ownership (where applicable)
• Additional details needed to confirm account activity or transaction security

Verification requests are handled in a practical way, and the information requested will depend on your account activity, payment method, or specific risk checks.

Your Player Account: Security and Personal Use Only

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether authorized by you or not.

Your account is personal and must not be:

• Shared with another person
• Transferred, sold, or assigned
• Used on behalf of someone else

If you believe your account has been accessed without permission, contact support as soon as possible so we can help protect it.

Deposits, Withdrawals, and Account Balances: What to Expect

Deposits and withdrawals are processed using the payment methods available on the platform. Availability, limits, fees (if any), and processing times may vary depending on your location, chosen method, and verification status.

Important points:

• We may review withdrawal requests before approval, including checks related to identity verification, transaction security, and promotion requirements
• We may apply reasonable checks to prevent fraud, chargeback abuse, or other misuse
• Some withdrawals may require that your account information is complete and verified before funds can be released
• Balances shown on the platform may be affected by pending wagers, bonus conditions, or technical adjustments related to confirmed errors (see “Errors and Technical Issues” below)

If you need help with a transaction, please contact support using the details at the end of this page.

Bonuses and Promotions: Extra Rules That Can Affect Withdrawals

Bonuses, free spins, and promotional offers can come with separate bonus terms that apply in addition to these service terms. Always review the specific promotion rules shown at the time you claim an offer, including eligibility requirements and any country restrictions.

Common promotion conditions may include:

• Wagering requirements (for example, a set multiple that must be played through before withdrawal)
• Time limits to use a bonus (many offers expire if not used within the stated period)
• Game restrictions (some offers apply to slots only or exclude certain titles)
• Maximum bet limits while a bonus is active
• Maximum conversion or maximum withdrawal/cashout limits

Common bonus rules used on Kitty Cat Casino (high-level)

The following are typical examples of bonus conditions that may apply to certain offers:

• No-deposit and free spin offers commonly carry a 50x wagering requirement and are generally intended for slots.
• Offer validity can be limited (for example, 7 days from crediting).
• No-deposit offers may have a maximum cashout limit (commonly $50, and in some cases $20 depending on the offer).
• Deposit-based bonuses may be capped at a maximum cashout of 5x the original deposit amount.
• Bonuses are commonly “sticky” by default, meaning the bonus amount itself is not cashable and may be removed from your balance after a withdrawal is processed.
• If you play with an active bonus, a maximum bet limit can apply (for example, $5 per spin/hand; if an offer doesn’t list a limit, a lower default limit such as $3 may apply).
• Some offers require a bonus code to activate (for example, FREE30 or other codes shown on the promotion).

Where a specific promotion provides different rules than those listed above, the specific promotion rules will apply for that offer.

Games and Features: Availability Can Change

We aim to provide reliable access to games and services, but availability can vary due to:

• Your location or device compatibility
• Maintenance, updates, or software changes
• Game provider restrictions
• Technical issues or unexpected outages

Some games, promotions, payment methods, or features may be added, removed, suspended, or limited at any time. We do not guarantee that any particular game, bonus, or feature will always be available.

Fair Use Standards: Play Clean, Keep It Honest

Using the platform means playing fairly and using the service for lawful entertainment purposes only. You agree not to engage in behavior that undermines game integrity, platform security, or the fairness of promotions.

Prohibited behavior includes, for example:

• Fraud, attempted fraud, or the use of false or misleading information
• Collusion or coordinated play designed to gain an unfair advantage
• Chargeback abuse or intentionally reversing transactions to avoid legitimate payment obligations
• Bonus abuse, including creating multiple accounts or exploiting promotions in a way that conflicts with their intent
• Attempts to manipulate game outcomes, platform systems, or promotional mechanics
• Using unauthorized software, scripts, bots, automation tools, or other methods that interfere with normal play
• Allowing someone else to use your account or using another person’s account

If you are unsure whether an action is allowed, it’s best to ask support before proceeding.

When We May Restrict Service: Account Actions We Can Take (Reasonably)

To protect players and the platform, Kitty Cat Casino may take reasonable actions when we believe the rules have been broken, verification is incomplete, or account activity appears suspicious or inconsistent with fair use.

These actions may include:

• Refusing or limiting access to some or all services
• Withholding or canceling bonuses and promotional eligibility
• Delaying or freezing a transaction while it is reviewed
• Suspending or closing an account when necessary

When possible and appropriate, we aim to handle issues in a balanced way and based on available information, including verification results and account activity records.

Errors and Technical Issues: How Mistakes Are Handled

From time to time, technical problems or human errors can occur. These may include:

• Incorrect balances or display issues
• Game malfunctions, interrupted sessions, or disconnections
• Incorrect bonus crediting, wagering tracking, or promotional calculations
• Pricing or payment display errors

Where a clear error occurs, Kitty Cat Casino may correct the mistake and adjust the account balance or related records in a fair and reasonable way to reflect the intended outcome. If a game round is impacted by a malfunction, it may be voided or settled according to the relevant game provider rules and available system logs.

Responsible Gaming: Entertainment First

Gambling should be treated as entertainment, not a way to make money. If playing stops feeling fun or starts to cause stress, we encourage you to take a break and seek support.

Kitty Cat Casino may offer responsible gaming tools and account controls, such as limits or self-exclusion options, depending on availability and your location. You can also visit our Responsible Gaming page for guidance and resources.

Content Ownership: Using the Site Does Not Grant Rights to Copy It

The platform’s design, branding, logos, text, graphics, software components, and original content are owned by Kitty Cat Casino or used under license.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit any site content without prior written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the service are delivered through third parties, including game studios and payment technology providers. For example, our game library may include providers such as Apollo Games, Pragmatic Play, Betsoft, BGaming (Softswiss), Evoplay, Ezugi, and others.

Because these services rely on external providers:

• Certain games or features may be unavailable temporarily or in specific locations
• Performance may depend on third-party systems and your device or connection
• Provider-specific rules (including game rules) may apply alongside these platform rules

If the platform links to external websites or tools, those services may have their own terms and privacy practices.

Liability Limits: A Fair, Practical Boundary

We work to run a reliable service, but we cannot accept responsibility for every type of loss that can occur when using an online platform.

To the extent permitted by applicable law, Kitty Cat Casino is not responsible for losses or damages that result from:

• Technical interruptions, delays, or outages
• User error, forgotten passwords, or unauthorized access due to failure to protect login details
• Incompatible or unsupported devices, browsers, or settings
• Failures caused by third-party providers (including payment processors or game providers)
• Events outside reasonable control (for example, major network disruptions)

Nothing in these terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

“As Is” Service: No Guarantees of Constant Availability

The platform, games, and related services are provided on an “as is” and “as available” basis. While we aim to keep services stable and secure, we cannot guarantee uninterrupted access, constant availability in every region, or error-free operation at all times.

Updates to These Terms: Staying Current

We may update these service terms from time to time to reflect operational, legal, or product changes. The most recent version will be published on the website and will apply from the date it is posted, unless otherwise stated.

We recommend checking this page occasionally, especially before claiming a new promotion or making significant account changes.

Related Policies You Should Review

These account rules work alongside other important platform policies. Depending on how you use the service, you may also want to review:

• Privacy Policy
• Cookie Policy
• Bonus Terms (where shown with each promotion)
• AML/KYC policy (where applicable)
• Responsible Gaming resources (linked above)

If there is a conflict between a specific promotion’s rules and these general site terms, the promotion’s specific rules will apply for that offer.

Contacting Kitty Cat Casino

If you have questions about these terms, your account, payments, verification, or a promotion, you can reach our support team by email at support@kittycatscasino.com. If live chat is available on the platform, you can also contact us there.

Using Kitty Cat Casino is meant to be straightforward and transparent. These service terms are here to set fair expectations, protect players, and explain how the platform operates. By continuing to access or use the service, you confirm that you understand and accept the rules described on this page.