Support

Need an answer in seconds? Our live chat team is ready around the clock to get you back in the action. Typical wait times are under a minute for common questions, and agents can guide you through deposits, withdrawals, bonus redemptions, or game rules in real time. If you’re mid-session and something unexpected happens, just open chat and say what’s up — we’ll jump straight in.

Email support when you need detailed help

For more complex issues or when you want to attach documents, email support@kittycatscasino.com. Expect a focused reply within 24 hours; busy periods may take a bit longer, but every message is tracked until it’s resolved. Email is ideal for verification uploads, account history requests, and transaction investigations.

Prefer to talk? Request a phone callback

If a voice conversation is easier, send a quick note via chat or email and our team will arrange a callback at a time that suits you. Callbacks are scheduled promptly and handled by the same knowledgeable staff who resolve other inquiries, so you won’t repeat yourself.

Find instant answers in our Help Center

Before reaching out, try the Help Center for fast answers to frequent questions — account setup, KYC verification, withdrawal timelines, and bonus rules live there. The FAQ covers key bonus details (for example: the FREE30 code gives 30 no-deposit spins with a $50 max cashout and 50x wagering; FIRST150 is a 150% match requiring a $20 minimum deposit). If anything in the FAQs needs clarification, our team will walk you through it personally.

Payments, withdrawals, and bonus assistance — expert support

Our support agents handle a wide range of payment methods and currencies, including Visa, MasterCard, PayPal, Apple Pay, Google Pay, Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin, and more. Whether you’re troubleshooting a deposit, confirming a crypto transfer, or checking on a withdrawal, we’ll explain each step and the typical processing windows. We’ll also help you understand bonus conditions and wagering requirements, and advise on verification steps like the $20 verification deposit tied to some no-deposit winnings.

Skilled, personal service you can trust

Every member of our support team is trained to solve account, transaction, and gameplay issues quickly and professionally. We treat each case as a priority, follow up until it’s resolved, and keep communications clear and friendly. Expect straightforward answers, step-by-step guidance, and a patient approach if you need extra help.

We want reaching out to feel easy — say hi in the chat, send a message to support@kittycatscasino.com, or request a callback whenever you prefer. For more about Kitty Cat Casino’s games, bonuses, and policies, visit the Help Center to get started.